Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Send Email on Create Issue - JIRA API Edited

Hey, I need a help


I am trying to send a default email when i create a issue on JIRA API

When i use the interface, the system send a email to me, but on API does not



2 answers

0 votes

Hello @Matheus Silva

Welcome to the Atlassian Community!

By default, the notifications for issue creation can be configured in the project notification scheme and it's applied for any methods of creation (Using JIRA REST API or the User interface).

The only thing that could be causing the notification to not trigger in one of those methods would be if you're creating the issue using the customer portal or the internal UI. They use different notification templates.

When creating the issue in the SD portal as a customer, you can configure customer notifications under project settings > Customer Notifications, as described in the documentation below:

Customer notifications  

For notifications using the internal UI (as an Agent), you can configure it under project settings > Notifications:

Agent notifications using the Notification scheme 

Please, take a look at the documentation above to confirm you're all set. If you still facing any problems, please provide us with a screenshot of your interface when creating the issue and the REST API call you are using, properly hiding any sensitive information from both.

Also, please confirm if the user not receiving the notification is a Customer or an Agent on your Jira site.

Let us know if you have any questions.

Having the exact same Problem like @Matheus Silva 


I created tons of issues but non of my users who created issues are getting an email. For completion, this is the way i'm doing it:

  • check if user (by username) is already registerd
  • if not, i create a new user with the data given
  • if yes, i'm saving the users details
  • than create the issue with this format:


 let issue = {
"fields": {
"project": {
"id": "10402"
"summary": + ' | ' + req.body.salutation + ' ' + req.body.surname + ' | ' + req.body.category,
"issuetype": {
"id": "10103"
"reporter": {
"self": "" + finalUsername,
"key": createUser.key,
"emailAddress": createUser.emailAddress,
"displayName": createUser.displayName,
"timeZone": "Europe/Berlin"
"description": fullDescription

 No email for the tickets created via rest api, emails for tickets created via web, directly in service desk are fine.

Seems like there is an extra endpoint for notification?! What is that for?

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you