See status of issue in external tenant in our issues

Gerrit Wahlers
Contributor
January 9, 2025

Hi, 

we get service requests from our employees and sometime we have to transfer them to our service provider who is also using Jira service Management. 

Now we link both service requests with a web link. The user in our system hat the same Atlassian account. What permissions are necessary to see the status of the external request in out own service request?

The user has the customer role.

Weblinks.png

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