Hello
In a project in my Jira,there are below conditions :
1- Project is Servicedesk type and Public (Customer who have an account in this site ,in Customer Permission)
2- Two Security levels are defined :
SL1(Group 1,Group 2 and ServiceDeskCustomer added to this SL) and
SL2 (Group1 and ServiceDeskCustomer added)
Group 1 is ServiceDesk Team.
Group 2 is both of:
- Customer(because everyone in group2 had account in jira)
and
- Agent(for assign and response issues in SL1)
when this group enter in Jira , see all issues in SL2 and SL1!
I set "Browse Permission" to this Groups and Servicedesk Portal Customers.
I want Group 2 can't see issues in SL1 and only can see issues in SL2.
How Fix it?
Thanks
Hi @Saeed ,
In my point of view your making your security level too complicated.
For a user who is part of Group 2 to NOT see the SL1 and ONLY see SL2
The user must NOT be part of the following group / role:
It is too complicated and hard to narrow down.
-
My advice, make it simple and use Roles, don't mixed Roles and Group as much as possible and if necessary add additional SL for specific use-case.
Hi @brbojorque
thanks for your time.
in my scenari:
Group2 and all user in jira are customer for this project.
Group 2 is both of Custemer and agent.
problem is How to Seperate users in SLs?Group 2 is agent only for SL1,and should not see SL2.
I think this is possible but I dont Know How Fix somewhere.
thanks
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