Script runner escalation service scheduler


I use escalation service in script runner plugin, job executes correctly when I run it manually, but somehow it doesn't run on schedule (daily). Did someone know what could be problem? Did I have to define a service or something in Jira, so that escalation service would run.



5 answers

0 votes

Does it skip days, or do you think it never runs?

Hi Jamie,

I'm having the same problem. Escalation performs as expected when run manually but never runs. Interval is 1 day. I.e. 1440

hi, what version of jira and the plugin is this?

JIRA 6.3.6 and Script Runner 3.0.6

There were major changes to the scheduling mechanism in version 4 - can you try that? Warning: version 4 is commercial.

Hey Jamie,


I am running into the same problem. The Escalation Service runs fine manually, but neither the cron nor interval execute. Running script runner 5.1.6 on Service Desk 3.0.10.

looks like it hangs somehow. After jira restart it works again for some time...

Hi Andris,
Hi Ralfe,

Have you tried to do it with a CRON expression? From my side it worked fine with CRON:

0 0 1 ? * 7 * = every Saturday at 1am

If you want to have it on a daily basis at 1am it would look like:

0 0 1 * * * *


tag 1: seconds (JIRA speciality)
tag 2: minutes
tag 3: hours
tag 4: day
tag 5: month
tag 6: weekday
tag 7: year
separator: blank

I've updated the latest version 4.x of Script Runner that supports JIRA 6.x. I also tried CRON expressions but still no luck having the escalation fire automatically

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