Script runner escalation service scheduler


I use escalation service in script runner plugin, job executes correctly when I run it manually, but somehow it doesn't run on schedule (daily). Did someone know what could be problem? Did I have to define a service or something in Jira, so that escalation service would run.



5 answers

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Does it skip days, or do you think it never runs?

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Hi Jamie,

I'm having the same problem. Escalation performs as expected when run manually but never runs. Interval is 1 day. I.e. 1440

hi, what version of jira and the plugin is this?

JIRA 6.3.6 and Script Runner 3.0.6

There were major changes to the scheduling mechanism in version 4 - can you try that? Warning: version 4 is commercial.

Hey Jamie,


I am running into the same problem. The Escalation Service runs fine manually, but neither the cron nor interval execute. Running script runner 5.1.6 on Service Desk 3.0.10.

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looks like it hangs somehow. After jira restart it works again for some time...

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Hi Andris,
Hi Ralfe,

Have you tried to do it with a CRON expression? From my side it worked fine with CRON:

0 0 1 ? * 7 * = every Saturday at 1am

If you want to have it on a daily basis at 1am it would look like:

0 0 1 * * * *


tag 1: seconds (JIRA speciality)
tag 2: minutes
tag 3: hours
tag 4: day
tag 5: month
tag 6: weekday
tag 7: year
separator: blank

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I've updated the latest version 4.x of Script Runner that supports JIRA 6.x. I also tried CRON expressions but still no luck having the escalation fire automatically

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