I use escalation service in script runner plugin, job executes correctly when I run it manually, but somehow it doesn't run on schedule (daily). Did someone know what could be problem? Did I have to define a service or something in Jira, so that escalation service would run.
Have you tried to do it with a CRON expression? From my side it worked fine with CRON:
0 0 1 ? * 7 * = every Saturday at 1am
If you want to have it on a daily basis at 1am it would look like:
0 0 1 * * * *
tag 1: seconds (JIRA speciality)
tag 2: minutes
tag 3: hours
tag 4: day
tag 5: month
tag 6: weekday
tag 7: year
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