It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Screen does not pop-out on transition in Workflow

Scenario: I want my developers to state why they want to push an issue from "Plan of the Week" (POW) to "Ongoing" status (sends issue back into the backlog). I want to capture the reason they could not continue work on it that week as planned.
I want the screen to appear on this transition from POW to Ongoing.

Steps followed:

  • created custom field: "Reason for extension"
  • added it to the screen: "Push to Ongoing"
  • added the screen to a transition "Needs more time" of the workflow
  • published the workflow

Result: Nothing happens! There's no screen popping out/popping up. The statuses continue to transition with no hindrance.

I use JIRA cloud.

It would be really amazing if this could work or a closely similar solution is available. Please help! 

2 answers

Hi @Kirti Pai ,

Can you please check if you have added the screen to the transition from "Plan of the Week" (POW) to "Ongoing" status. Can you please provide the screenshot of the transition. Also please make sure that you have published the workflow.

Regards,

Vijay Ramamurthy

Hi there, @Vijay Ramamurthy _Appfire_ 

As I had mentioned in the steps, yes: I added the screen to the transition. Yes, I published the workflow.

Here's the screenshot nvrthls.

Screenshot

Hi @Kirti Pai ,

 

From the screenshot, it seems like you have associated the screen to the transition. Can you please verify if you are using the same workflow for all the issue types in the project (ie are you checking for the transition to show up for the issue type to which the above workflow is associated).

 

Regards,

Vijay Ramamurthy

Hi @Vijay Ramamurthy _Appfire_ 

I believe I may have closely found out what might be wrong.

The workflow is being used by a parent issuetype (called Main Task) and a sub-task issuetype (To-do).

The screen appears for Main Task but doesnt appear for 'To-Do'.

I am not aware if sub-tasks do not render screens on transitions in workflows.

Would you know about that?

Thanks and regards,

Kirti 

Hi @Kirti Pai ,

 

There is no restriction on the sub-task level which will restrict from showing the transition screen. Please try to associate the workflow to a test project and check if you are able to reproduce the same issue

 

Regards,

Vijay Ramamurthy

Hello,

Similar problem, but i changed the workflow scheme too while i was changing the workflow transition itself. So i had to publish not only the workflow but also the workflow scheme. That fixed the issue. Look in (admin) project -> %project% -> Workflows

Regards,
Margo Martis

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you