Save last comment text in custom field

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May 6, 2024

HI, sorry if this exists but i tried searching for it and i could not get the answer:


When i close the ticket, i want to save the last comment in a custom text field (my goal is to show this in a grid, its like a "closure comment" on the ticket:


i created a rule that updates the field using {{issue.comments.last.body}} or {{triggerissue.comments.last.body}}


It works! but it has 2 problems:


1. if the text is > 250, the rule returns an error. i can solve this with abbreviate:



2. if the text is formatted, the saved text includes the formatting strings



Is there a way to directly save a plain text up to 255 characters of the last comment?


2 answers

1 vote
Trudy Claspill
Community Leader
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May 6, 2024

Hello @ariel_destefano 

Welcome to the Atlassian community!

If you review the documentation on manipulating string/text smart values, you'll find information about "html renderer"

The link in that section leads to this page:

Convert wiki markup to HTML or plain text in Jira automation 

And that page says you can render Wiki as plain text by appending .text  to the smart value, i.e:


0 votes
Hannes Obweger - JXL for Jira
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
May 6, 2024

Hi @ariel_destefano

welcome to the community!

I understand that you are planning to solve your use case using Automation, but just as food for thought: If you are open to solutions from the Atlassian Marketplace, there are apps that can help with this, too.

E.g., my team and I work on an app in which your use case would be easy to solve without any automation or scripting whatsoever, JXL for Jira.

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you’d do in e.g. Excel or Google Sheets. It also comes with a number of so-called smart columns that aren’t natively available, including the last comment, along with many other comment-related columns.

This is how it looks in action:


As you can see above, you can easily sort and filter by the last comment; you can also use it across JXL's advanced features, such as support for (configurable) issue hierarchies, issue grouping by any issue field(s), sum-ups, or conditional formatting.

As said above, this just works - there is no automation or scripting whatsoever required.

Any questions just let me know,



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