SLA for non service desk projects in jira

Can I have SLA for normal project in jira which does not have service desk portal

3 answers

1 accepted

I implemented this by writing some filter based on priority and subscribing it.

Ex: priority = blocker and issue_type=bug and created >=-8h

We can also show the filter result on dashboard.

Hello Subhendu,

We also have an SLA for 'first time reponse'; do you also have a query to track that we first-respond to customer withing the announced sla (by making the substraction with the creation date-time)?

thank you in advance,

Alain

I don't think this is possible. Try using JIRA Charting Plugin.

Hi pareshkumar gandhi, you can use a custom plugin available in the marketplace of Atlassian

https://marketplace.atlassian.com/plugins/plugin.tts/server/overview

Thanks

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Jira

Mission-critical battery manufacturer fulfills FAA software requirements with Commit Policy Plugin

EaglePicher Technologies is a leading manufacturer of battery systems for diverse industries like defense, aviation, space or medical. As they operate in highly regulated industries, keeping a clear ...

155 views 0 2
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you