SLA for non service desk projects in jira

[Paresh Gandhi]

Can I have SLA for normal project in jira which does not have service desk portal

[Subhendu Chattopadhyay · Accepted solution]

I implemented this by writing some filter based on priority and subscribing it.

Ex: priority = blocker and issue_type=bug and created >=-8h

We can also show the filter result on dashboard.

[Alain D]

Hello Subhendu,

We also have an SLA for 'first time reponse'; do you also have a query to track that we first-respond to customer withing the announced sla (by making the substraction with the creation date-time)?

thank you in advance,

Alain

[Fernando Horn]

Hi pareshkumar gandhi, you can use a custom plugin available in the marketplace of Atlassian

https://marketplace.atlassian.com/plugins/plugin.tts/server/overview

Thanks

[Subhendu Chattopadhyay]

I don't think this is possible. Try using JIRA Charting Plugin.