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SLA REST API missing cycles and status


we are using the SLA REST API to build some reporting (time a ticket spends in our side versus waiting on customer).

We are seeing that for some tickets, not all, some transitions seem to be not reflected in the JSON so when running the SLA API versus a ticket, for ex.:


some cycles that clearly should appear because they pause the clock are missing.

Looking at the ticket, the transitions are there. But the API doesn't show some.

Anyone knows a potential reason?

1 answer

Hi @Rubèn C_ ,

I do not know why SLA rest api does not list all transition but I can suggest another api to get all transitions. It is the get issue api with query parameter expand=changelog.

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