we are using the SLA REST API to build some reporting (time a ticket spends in our side versus waiting on customer).
We are seeing that for some tickets, not all, some transitions seem to be not reflected in the JSON so when running the SLA API versus a ticket, for ex.:
some cycles that clearly should appear because they pause the clock are missing.
Looking at the ticket, the transitions are there. But the API doesn't show some.
Anyone knows a potential reason?
Hi @Rubèn C_ ,
I do not know why SLA rest api does not list all transition but I can suggest another api to get all transitions. It is the get issue api with query parameter
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events