Hello, All. I can't figure out how the SLA setting translates into what is displayed in the ticket. Here's the scenario:
- I set an SLA Goal of 240h (10 calendar days, per ServiceDesks's default condition).
- When I open the ticket, it says SLA is 1w2d. So, that would be 9 days, using Jira's 24/7 calendar.
- When hovering over the SLA in the ticket, it does give an SLA 10 days out.
What is going on here? (And I won't even get into the fact that everyone assumes that 1w2d means 7 business days. Ugh.)
Thanks for any help!
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