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Rule to apply label if label is in description

Hi, I have a list of Labels I have created. I want to now have labels automatically assigned to tickets where the description or summary uses one of the labels


example - access appears in the description and I have a label for that, I want the access label to be inserted into the label field automatically 


Is this possible?

1 answer

1 accepted

2 votes
Answer accepted

Automation for Jira should be able to do that.

You need a rule with:

  1. Trigger: do this with a scheduled trigger so that you existing issues are processed, as well. Or, you can use the "issue created" and "issue updated" triggers if you want to process only the issues that are created from now.
  2. Condition: you can have access to the description field with the corresponding smart value. Basically the condition should be:
    1. if description contains the substring "access"
  3. Action: add label action with the argument "access".

The problem with that is if you have a large number of these keywords/labels, then it will result in a really long list of condition-action pairs.

If that's the case, then you can develop a script for the ScriptRunner app which would do the same thing, but having the mapping from keywords to labels can be very concise in Groovy code.

Thank you. Appreciate that. Let me give it a go 

So your above mentioned solution is what I did have already when I checked my rules. So thank you that did confirm I was on the right path.

I will look into ScriptRunner because as our keywords increase I would want it to automatically add and not have me manually doing it every time 



Like Aron Gombas _Midori_ likes this

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