Restrict workload balancer from assigning if agent is assigned certain issue type

Jeremy_Rampe November 20, 2024

I am trying to restrict the workload balancer from assigning agents any issues if they have a certain issue type, in a certain status. 

The use case for this is when Agents go out of office, I want them to be able to move the "out of office" issue into the "out of office" status to take themselves out of the queue. 

I am wondering if this is even possible? 


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