I want to send a Reporter a notification when a ticket has been approved. The workflow is as follows:
1. In progress --> 2. Resolved --> 3. Approved
In step 2 a resolution is set by the Developer. In step 3 the project manager approves. When this is done, I want the email to be sent to the reporter. In the notification scheme it is possible to choose "Issue closed"
My question is how JIRA defines when that is? Both my "resolved" status and my "Approved" status is "green statusses".
Notifications are driven by events. Events are fired by changes to issues. In this case, workflow is firing events. So, you need to look at each transition, checking what events are fired by the transition (it's on the "post functions" tab) and update the workflow to fire the right events.
You can add your own events to be used in workflows - it's quite common to see "issue approved" added to the standard list.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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