Resolved vs. closed in notification scheme

I want to send a Reporter a notification when a ticket has been approved. The workflow is as follows:

1. In progress --> 2. Resolved --> 3. Approved

In step 2 a resolution is set by the Developer. In step 3 the project manager approves. When this is done, I want the email to be sent to the reporter. In the notification scheme it is possible to choose "Issue closed"

My question is how JIRA defines when that is? Both my "resolved" status and my "Approved" status is "green statusses". 

 

1 answer

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Accepted Answer
2 votes

Notifications are driven by events.  Events are fired by changes to issues.  In this case, workflow is firing events.  So, you need to look at each transition, checking what events are fired by the transition (it's on the "post functions" tab) and update the workflow to fire the right events.

You can add your own events to be used in workflows - it's quite common to see "issue approved" added to the standard list.

Ollie Guan Community Champion Sep 26, 2014

Check Workflow --->Post Function-->Fire a XXXX event that can be processed by the listeners

Then Check Notifications–>

Events–>XXXX

Notifications-->?

 

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