Hey, the same issue facing for almost 3 weeks but still not getting any way to resolve it as it becomes very difficult to change the resolution from old view. Also in a new view, if we can not have a resolution field it is unable to search resolution's other status through search issues and filters.
How is this issue not addressed yet? I just filed a support ticket for the exact same problem. New UI is entirely broken in respect to 'Resolution' field. As others have posted the only way to consistently view/edit it is using the 'old' jira view, which has its own pitfalls.
Does anyone know if this issue has been resolved yet, causing a few issues with users having to flick between the old and new UI for the purpose of having issues which are actually able to be put into a report?
If not are there any workarounds which may work other than potentially having two statuses which would reflect the resolution fields?
Hi @Steven Lloyd - From what I can tell, the only way to get access to the Resolution field is via a transition screen; see Resolution best practices here: https://confluence.atlassian.com/cloudkb/best-practices-on-using-the-resolution-field-968660796.html
and @Tarun Sapra 's note here:
"But in the classic project (with new cloud )view, you can add a transition screen to the workflow transition and the transition screen can have the resolution field which has list of options which the user can select."
Add it to the view screen however pay attention that if you set a resolution, it will be shown by the closed tickets even if the status is not closed ...it can be confusing for the customers. Also if you add it to the screen you have to provide a resolution at an early stage, and it does not always make sense. (I had the same issues not long ago)
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