It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Resolution is not displayed with the new issue view


When I view an issue (story, sub task) the resolution is not displayed in the new issue view.

only if I switch to the old view, I can see it.

Is it on purpose or a bug?

7 answers


I'm having similar problem. When I update the screen - I can see the resolution field when I create a new issue (Bug / Story). But,  I still cannot see the resolution when I view the issue in the issue detail page or on a board page.

Hey, the same issue facing for almost 3 weeks but still not getting any way to resolve it as it becomes very difficult to change the resolution from old view. Also in a new view, if we can not have a resolution field it is unable to search resolution's other status through search issues and filters.  

How is this issue not addressed yet? I just filed a support ticket for the exact same problem. New UI is entirely broken in respect to 'Resolution' field. As others have posted the only way to consistently view/edit it is using the 'old' jira view, which has its own pitfalls.

Does anyone know if this issue has been resolved yet, causing a few issues with users having to flick between the old and new UI for the purpose of having issues which are actually able to be put into a report? 

If not are there any workarounds which may work other than potentially having two statuses which would reflect the resolution fields?

Hi @Steven Lloyd - From what I can tell, the only way to get access to the Resolution field is via a transition screen; see Resolution best practices here:

and @Tarun Sapra 's note here:

"But in the classic project (with new cloud )view, you can add a transition screen to the workflow transition and the transition screen can have the resolution field which has list of options which the user can select."

0 votes


Try to add the resolution field to the view screen.

I have tried adding it but simply can't get it to appear. I ended up reverting to the old view and it's there

Like Jean-Luc likes this

It's easy to miss, but it appears.



See the 'Done'

That's where the resolution is.

Like # people like this

Hi, I'm having the same issue.  I have 'resolution' listed in my Issue Screen Layout but its not visible to update on the new screen layout.   In your illustration above, where did you set the resolution to Done ?

Agree, it is visible on the Issue but is not editable in the new UI. The only way to edit it is in the old UI, which is then reflected in the new UI. 

I have tried removing and adding the field again on the "Configure Screen" page but no success.

Like # people like this

I have the same question as Milind, is there anyway to have the "resolution" editable in the new UI?


While it shows it does always show the same value: Done. Even if I set the resolution to a different value. BUGGY!!!

@Alexey Matveev _cPrime_  Timeline on fix here? This is completely screwing up our reporting.

I am having the same issue. In the new view, only STATUS is available. RESOLUTION is ONLY available in the OLD UI. 


PLEASE ADVISE!! Is this something which will be fixed soon?

Add it to the view screen however pay attention that if you set a resolution, it will be shown by the closed tickets even if the status is not closed can be confusing for the customers. Also if you add it to the screen you have to provide a resolution at an early stage, and it does not always make sense. (I had the same issues not long ago)

As @Milind Thakur pointed out, I can only find the way to change it, if I use the "old UI". Where can I changed it in the new UI?

Like Kourosh_Vuarnier likes this

We are also facing this issue. Resolution field is not displayed in the new view.

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you