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Resolution field in new issue view

I want to update/edit the resolution field like other fields in the new jira view, especially when I mark an issue as done/complete. I am not able to see the resolution field on the new jira issue view, I need to switch back to old view and then update resolution when needed.

I have tried adding new screens, workflows and everything, but that only works for the old view.

3 answers

1 accepted

4 votes
Answer accepted
Tarun Sapra Community Leader May 24, 2019

Hello @Sarah Noor 

Currently setting resolution in new issue view is not possible.

Please see this open ticket

Ability to set the resolution in the new issue full-view

Like # people like this
Tarun Sapra Community Leader May 24, 2019

Welcome @Sarah Noor , if the answer helped you, please accept/upvote so that other users are also helped. thanks.

Jack Community Leader May 24, 2019

The resolution field is in fact there in the new issue view but it is not labeled and just to the right of the status but only appears when there is a value other than unresolved. Unresolved = blank.

Like Tarun Sapra likes this
Tarun Sapra Community Leader May 24, 2019


Yes, resolution (Done) appears next to status! but it's non-editable.

Like Gremon Jay likes this

@Jack  by "Field" i mean the text/dropdown field where i can select the values i want, not just the text already added for resolution.

Like Lisa Carolan likes this
Jack Community Leader May 24, 2019

you will only get that in a transition screen, e.g. when you transition to Done. That is typically the use case. Is there some other use case you are trying to address?

Like Tarun Sapra likes this

i am not able to see that in this case as well.

Like # people like this

Hello @Sarah Noor 

In next-gen projects, it's not possible currently to have the transition screen with resolution field value which you can choose.

But in the classic project (with new cloud )view, you can add a transition screen to the workflow transition and the transition screen can have the resolution field which has list of options which the user can select.

Like # people like this

Hi @Sarah Noor ,

Could You please tell You can't see or edit the field?

If not see check screen schemes. 'Where is my field?' help you.

If can't edit look here


this is also only in the old view, not the new view.this is also only in the old view, not the new view.

Like LarryG likes this

Is there a way to hard code into the old view so we can have the functionality we expect working?

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