Resolution is Unresolved

How do we change the resolution status when a task is closed or completed. It's not changing even if a task is closed. 47.PNG

1 answer

1 accepted

1 vote

Edit your workflow.

Each transition into an "ended" status (generally the green ones) should either

  • Have a post-function that sets the resolution field
  • Have a transition screen that has the resolution field on it
  • Never both, just one of the two

Also remember:

  • To put a "clear resolution" post-function on "re-open" transitions
  • To never put the resolution field on anything other than a "closing issue" transition screen.

Thanks, Nic,

I am in the edit field of a workflow but don't see how to tie to the resolution field. 

I'm not sure what "edit field of a workflow" means.

Look at the transition from <not closed> to <closed> - it has a box with tabs such as "post functions", and an edit to select which screen the transition uses.

Decide if you want to ask the user about a resolution - if you do, add a screen, if you don't, add the "update field" post function.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Wednesday in Jira

Join our webinar: How 1B+ feature flag events helped us build the new Jira

Every time you release software, there's a bit of risk – that there's a bug, that something breaks, or that the feature doesn't resonate with customers. Feature flagging helps make high stakes s...

91 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you