Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,300,913
Community Members
 
Community Events
165
Community Groups

Resolution Date dosen't set althout i have a resolution setup

Hi,

I have a strange case - in some of the cases, the Resolution Date doesn't set although I have a resolution setup.

Here I have the status and Resolution setup:

expl-1.png

But when I use the function "Where is my field" it says I don't have a resolution...

Expl-2.png

 

But as you can see in the first picture, I have a resolution setup (is a custom one with a name out company uses, but it's no different than done or any other).

 

Can somebody help me?

1 answer

0 votes
Joe Pitt Community Leader May 02, 2022

It sounds like you created a custom field named resolution (is a custom one...). If that is correct, the resolution date will not be set because it pulls from the system resolution field. JIra uses the ID of the field, which means you can create fields with the same names as system fields or other custom fields. 

@Joe Pittactually i didn't - i just checked, I have no custom field called "resolution" or anything close to that.

There is just a System field - called Resolution.

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you