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Reset Jira Ticket Number (starting from 1)

Hello everyone,

Here i want to reset the Ticket number 

i have deleted all the old tickets although 

jira is picking the next number to my old issue

Is it any possible way to reset the jira ticket number starts from the beginning that is 1

kindly suggest 

Ticket number.PNG

1 answer

1 accepted

2 votes
Answer accepted
Ivan Lima Community Leader May 01, 2022

Not possible. Start fresh; a new cloud site would do it. That said, what are you trying to achieve by resetting it?

Or a new project, with a different key.

Like # people like this
Ivan Lima Community Leader May 01, 2022

I agree. Definitely, less drastic than a new site if that's an option—which opens up to explore moving issues between projects, deleting the original project to reuse the key, etc.

Like Yash Raj likes this

Hi @Ivan Lima ... Thanks for your response... Actually the tickets numbers is almost 30k plus... So customer wants it to reset it from the beginning... That means from number 1 ... This we want to achieve...   So as you said... This cannot be possible.. in the existing project

Ivan Lima Community Leader May 01, 2022

Correct. Unfortunately, not possible on Cloud. For reference, there is a feature request to reset the issue counter: 

You can vote if you'd be interested in that, and also add yourself as a watcher if you'd like to receive notifications via email on updates.

Like Yash Raj likes this

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