Reset Jira Ticket Number (starting from 1)

[Yash Raj]

Hello everyone,

Here i want to reset the Ticket number 

i have deleted all the old tickets although 

jira is picking the next number to my old issue

Is it any possible way to reset the jira ticket number starts from the beginning that is 1

kindly suggest 

[Ivan Lima · Accepted solution]

Not possible. Start fresh; a new cloud site would do it. That said, what are you trying to achieve by resetting it?

[Nic Brough -Adaptavist-]

Or a new project, with a different key.

[Ivan Lima]

I agree. Definitely, less drastic than a new site if that's an option—which opens up to explore moving issues between projects, deleting the original project to reuse the key, etc.

[Yash Raj]

Hi @Ivan Lima ... Thanks for your response... Actually the tickets numbers is almost 30k plus... So customer wants it to reset it from the beginning... That means from number 1 ... This we want to achieve...   So as you said... This cannot be possible.. in the existing project

[Ivan Lima]

Correct. Unfortunately, not possible on Cloud. For reference, there is a feature request to reset the issue counter: 

• https://jira.atlassian.com/browse/JRACLOUD-34286

You can vote if you'd be interested in that, and also add yourself as a watcher if you'd like to receive notifications via email on updates.