Request Type Security

We are using Jira Service Desk Cloud. Customers can log requests either through the shared portal.

For one customer, we want to offer the option to request a certain service, that other customers can't. So we created a new Request Type. How can we hide this from all other customers (or how can it be made available only to one customer)?

2 answers

0 votes
Susan Hauth Community Champion May 17, 2017

I've only seen that possibility in Server using Intenso - Extension for Service Desk Plugin.  I think it's a much needed base feature for Service Desk. 

Hi @Tom De Blende,

I'm from InTENSO. You can solve this problem using our app Extension for JSD, but if only you use Jira Server... We offer a functionality named Visibility. In Request Types tab, you can select which request types will be visible for selected groups of users. Please read our documentation

We have already started to develop this app for Jira Cloud. I hope that we will release it as soon as possible! I will come back to you with better news :)

Best regards,

Katarzyna

Thanks @Katarzyna Pawlak, let me know when the Cloud version is ready!

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

23,772 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you