We are using Jira Service Desk Cloud. Customers can log requests either through the shared portal.
For one customer, we want to offer the option to request a certain service, that other customers can't. So we created a new Request Type. How can we hide this from all other customers (or how can it be made available only to one customer)?
Hi @Tom De Blende,
I'm from InTENSO. You can solve this problem using our app Extension for JSD, but if only you use Jira Server... We offer a functionality named Visibility. In Request Types tab, you can select which request types will be visible for selected groups of users. Please read our documentation.
We have already started to develop this app for Jira Cloud. I hope that we will release it as soon as possible! I will come back to you with better news :)
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs