Request Type Security

We are using Jira Service Desk Cloud. Customers can log requests either through the shared portal.

For one customer, we want to offer the option to request a certain service, that other customers can't. So we created a new Request Type. How can we hide this from all other customers (or how can it be made available only to one customer)?

1 answer

0 votes
Susan Hauth Community Champion May 17, 2017

I've only seen that possibility in Server using Intenso - Extension for Service Desk Plugin.  I think it's a much needed base feature for Service Desk. 

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