Report on Issues Resolved by Agent in Service Desk

I need to create a report that shows the number of issues that have been resolved per agent in service desk.  For example I want to see in one report

Issues Resolved Last 30 days

Agent 1 - 10

Agent 2 - 40

Agent 3 - 4

Can this be done with Service Desk reports, or maybe a filter?

1 answer

Hi Evan,

You can use a query similar to the one below:

project = "Project Name" and assignee = first.last and status = Resolved and createdDate >= 2016-03-21 and createdDate <= now()

 

This will return all issues that were created within the dates desired and resolved by a particular service desk agent. 

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Wednesday in Jira

Join our webinar: How 1B+ feature flag events helped us build the new Jira

Every time you release software, there's a bit of risk – that there's a bug, that something breaks, or that the feature doesn't resonate with customers. Feature flagging helps make high stakes s...

130 views 0 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you