I need to create a report that shows the number of issues that have been resolved per agent in service desk. For example I want to see in one report
Issues Resolved Last 30 days
Agent 1 - 10
Agent 2 - 40
Agent 3 - 4
Can this be done with Service Desk reports, or maybe a filter?
You can use a query similar to the one below:
project = "Project Name" and assignee = first.last and status = Resolved and createdDate >= 2016-03-21 and createdDate <= now()
This will return all issues that were created within the dates desired and resolved by a particular service desk agent.
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