Report on Issues Resolved by Agent in Service Desk

I need to create a report that shows the number of issues that have been resolved per agent in service desk.  For example I want to see in one report

Issues Resolved Last 30 days

Agent 1 - 10

Agent 2 - 40

Agent 3 - 4

Can this be done with Service Desk reports, or maybe a filter?

1 answer

Hi Evan,

You can use a query similar to the one below:

project = "Project Name" and assignee = first.last and status = Resolved and createdDate >= 2016-03-21 and createdDate <= now()

 

This will return all issues that were created within the dates desired and resolved by a particular service desk agent. 

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