Reply button disapeared in Comments

[amadhoun]

Hello all when i comment on a ticket i used to have something called reply so i could reply for others in comments it disappeared any help?

[Kai Becker · Accepted solution]

Hi @amadhoun 

there has been a recent test by Atlassian as stated here: https://jira.atlassian.com/browse/JRACLOUD-3406?focusedId=3538177&page=com.atlassian.jira.plugin.system.issuetabpanels%3Acomment-tabpanel#comment-3538177

If this feature is relevant I would recommend you make sure to watch the ticket to get updates. :)

[Matt Smith]

What I don't understand is, why we have "reply" in the (generally buggy and otherwise annoying) Jira mobile app, which simply puts the person's name into the comment box... even if 2-3 times in a row (if the box didn't appear because, well: see "buggy"). The "reply" button just tags their name automatically.

Which is handy, because that's the scheme used today to reply to each other for lack of nested threads. But on desktop Jira, there is no such thing. We have to look at their name, remember it, go to the comment box, start typing "@", then their name - which, because Jira is Jira, starts off with their name _first_ but only for about 250msec, before Jira Cloud replies to a backgrounded query and rewrites the list with 100 irrelevant names starting with their first characters (so I often get click-jacked, selecting some random other person's name despite the correct person's name appearing just a split-second prior)... then continue typing more letters, wait for another autocomplete query response, find the right person's name, AND THEN CLICK IT to tag them.

Instead of just clicking "Reply" to autofill their name. Like on the app.

👁️👄👁️

can it please be easier on desktop? 😂

[Marc - Devoteam · Accepted solution]

Hi @amadhoun 

Some instances have seen this option, this seems in development by Atlassian.

This is not an official function yet, or will be.

So its possible Atlassian enabled this on your instance as test and later removed it.

You can find more recent post on this topic on the community