Removing required comment in customer satisfaction page

Anahit Sukiasyan
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 3, 2024

Hey, dear community,

I have a question related to the customer satisfaction page in Jira, when a customer rates the ticket with marks it asks for a comment, it's mentioned in the field that the comment is optional, but actually, it doesn't allow to rate unless a comment is written.

Could you kindly help me to fix it and remove the mandatory comment?

Seems, I have set it up neither from the workflow nor from the satisfaction page, where is it customized then?

 

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Answer accepted
Tomislav Tobijas _Koios_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 3, 2024

Hi @Anahit Sukiasyan ,

Unfortunately, this isn't configurable at the moment and it is pre-defined by the system.

Here's a link to CSAT-related suggestions on which you can drop a vote and start watching issues for any changes regarding their development: project = JSDCLOUD AND component = "Customer Satisfaction (CSAT)" AND statusCategory != Done 

Cheers,
Tom

Anahit Sukiasyan
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 3, 2024

Hi @Tomislav Tobijas _Koios_

Got it, thank for your response!

Voted and started watching the ticket, thanks :) 

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