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Removing filters created by inactive users in JIRA Cloud

Hi, we've got a ton of views that were created by users that are now inactive and I'm unable to find a way to delete the filters. Can anyone advise? Bob

4 answers

1 vote
Warren Community Leader Apr 20, 2018

Hi Bob

You'll need Admin privileges to do this. If you click on the magnifying glass on the left and then View all filters, this lists all filters in your instance. You can filter by Owner to that user. On the right hand side of each filter, there are three dots which will give access to a Delete option.

Hi, I believe I have admin privs, see below:

https://cl.ly/3G051l2q0332

but there is no "Delete" option, see below:

https://cl.ly/46092X3N402y

Perhaps I'm missing something.

Thanks Warren,

B

Like Sami Samhuri likes this

I have the same problem.  I'm an admin, but I don't have a delete option for these filters.

Also you cannot filter by owners that are inactive. You also cannot sort by owner.

Kathy Hart Community Leader Jul 25, 2019

You can filter by inactive, but you have to make a Group, put the inactive people in it then filter on the group. It is weird but it works, at least it did last time I tried it. 

I'm going to try using the admin ability to log in as another user, and see if that allows me to delete their filters and dashboards. I'll let you know how that goes. 

1 vote
Kathy Hart Community Leader Jul 25, 2019

Solution: 

You must have Site Admin permissions to activate and deactivate users.

You have to "Log In as User" but you can't do that unless the person is active.  You may want to make a note in your Governance to do this before you de-active the user. 

  1. Go to User Management 
  2. Locate the User whose filters etc you wish to remove. 
  3. Make them active if they are not. 
  4. Select "Log in as User" in the upper right corner. 
  5. If you are in the New Administration View, it will tell you to switch to the old view because that function is not available yet. Click on the text that says "switch to the old admin view'. 
  6. Select "Log in as User" again.
  7. You will now be able to navigate the site and delete Boards, Filters and Dashboards. 
  8. Use the message in the upper right to "Switch back"
  9. Deactive user access.

Important: You have to delete the Boards first or you will not be able to delete any Filters being used by the Boards. Deleting Dashboards does not seem to matter. 

Using this method, it appears that each board, filter and dashboard will have to be deleted individually. I do not see a bulk method for doing this. 

What happens if a user was totally removed and is no longer on the site at all?

Mark me as a third who has the same problem.

See https://confluence.atlassian.com/jirakb/deleting-other-users-private-filters-and-subscriptions-296913389.html

The answer is, as it always is from Atlassian, you can do it but only if you spend another $1,000 on yet another plug-in...

And this is for basic functionality that should exist out of the box :-{

That doesn't seem to work for inactive users.

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