Remove transition from workflow step

I'm working on a workflow I inherited from someone else. They have a status (step) of Closed, and it has transitions of Reopen, which is fine, and Close. That doesn't make sense; it's already closed. So I wanted to remove that transition. When I click Remove Transitions, though, the only one available is Reopen. When I click on the actual Close transition, I get a chart of how it's associated with steps, and this message: "Transition is available to ALL steps in the workflow."

How do I remove this transition from a step where it doesn't belong?

2 answers

0 votes

You can't really do it, the point of the "all" is that you can use it from any status.

If you're determined, then delete the "all" transition, and create a new one for one status into closed.  Then you can reuse it for all the other status -> closed transitions

0 votes
Joe Pitt Community Champion Jul 02, 2015

They may have put the close > close transition so they can fix the resolution. I did that once. Check to see what fields are displayed when doing it. I also limited the transition to the project lead.

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