I am just starting with jira service desk. I wanted to import all my old tickets from previous system. I imported as CSV, problem was, the resolution field was imported. But the resolution field was notes on how the ticket was resolved.
So now i have over 2500 different resolution types. Which I don't want. Is there a way to remove them all at once instead of clicking each individual resolution.
I think the easiest option is to simply use an addon that help do the cleanup in Jira for example - Optimizer for Jira
https://docs.appfox.io/jira-optimizer-dc/Using-Bulk-Actions.27164676.html
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