Remove "(Optional)" text next to custom field on Create Issue screen

Is there a way to remove the "(Optional)" text next to a custom field when creating an issue? I don't want to make the field required, but I don't want it to say "(Optional)" either in the fear that customers will see that and never want to fill in information for that field. I want to encourage them to fill in the field, but not make it required every time. Thanks.

Caputure.PNG

1 answer

1 accepted

0 vote
Maarten Cautreels Community Champion May 16, 2017

Hi Tiffany,

Unfortunately this is not possible out-of-the-box yet. You can vote and watch JSDSERVER-3204 or JSDCLOUD-3204 to get updated when they do add support for this.

Best,

Maarten

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Jira Service Desk

Wy are we still using email for Service Desk workflows?

...attest to the experience of an urgent approval that gets lost in the boss’s inbox and requires that special “Please Approve” email or text message. In an age where we have distributed teams...

113 views 0 2
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you