Remove email address from the bounce list

[Quentin BES]

Hi,

I think my email address quentin.bes@dreev.com is on the bouce list since I left my company only for 2 months and then came back. During that time, my exchange server must have sent error responses...

I read here that I have to submit a ticket for you to remove me from the bounce list: https://community.atlassian.com/t5/Jira-articles/Unblocking-Office365-emails-for-Atlassian-Cloud/ba-p/1870108

Thanks!

[Prachi Bolar]

hello @Quentin BES 

Welcome to community :)

I understand that you are not receiving emails. The mail  was in the suppression list.

Adding to the suppression list is a mechanism to avoid spamming recipient mail servers and indicating that an error has occurred, having identified they are not available to receive the email. The recipient may not be available due to various reasons some of which are, but are not limited to - DNS Resolution, Mailbox being full, Network issues, Firewall rules, Mailbox unavailable, Mail Servers facing reach-ability issues, User not setup, mailbox being inactive, etc.

We have unsupressed the email for now.

We have a community post that can help you to un-suppress emails. Please find the posts below

https://community.atlassian.com/t5/Jira-articles/Unblock-user-invites-to-Jira-with-our-new-unsent-invitations/ba-p/2698025

https://community.atlassian.com/t5/Jira-articles/Unblock-users-in-Jira-with-our-new-unsent-email-audit/ba-p/2724433

Thank You,

Prachi

[Marc - Devoteam]

Hi @Quentin BES 

Welcome to the community.

Yes a ticket needs to be raised to atlasisan support. A jiar admin in your organization needs to do this.

[Nikola Perisic]

Welcome @Quentin BES 

Due to the volume of tickets that was coming to Atlassian for this nature, they have created a new solution where you check for bouncing emails. You need to  go to Settings > System > Admin email audit

From there you can check for the bounces of your email address. I see that this is for Office365 emails though, but I would recommend to check this first.