We have a few users who have logged into JIRA, but have not done anything in the system. We would like to reclaim those licenses. These are current Active Directory users that have logged in less than 5 times. Some logged in just to test their login. How can we reclaim those licenses?
You can make them inactive as Nic said, or remove those users from jira-users and jira-administrators group.
Also, there's also de possibility of creating a filter for the LDAP to avoid those users to be imported: https://confluence.atlassian.com/display/DEV/How+to+write+LDAP+search+filters
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