Remove Active Directory User

We have a few users who have logged into JIRA, but have not done anything in the system. We would like to reclaim those licenses. These are current Active Directory users that have logged in less than 5 times. Some logged in just to test their login. How can we reclaim those licenses?

2 answers

1 votes

Mark them as inactive in Jira, then they won't count towards your seats.

That seems to be an option for users stored in the JIRA directory.

Hi there,

You can make them inactive as Nic said, or remove those users from jira-users and jira-administrators group.
Also, there's also de possibility of creating a filter for the LDAP to avoid those users to be imported:


Thanks. The users have been removed from the allowed Active Directory groups, but since they logged in the past and still exist in Active Directory, they still appear as a valid user.

Would a filter change that?

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,026 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot