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Remind assignee after 24 hrs of inactivity using Script runner Edited

Hi Team,


Is it possible to send notification to Assignee after 24 hrs of inactivity of a ticket which is in particular status using script runner?


Thanks in Advance


2 answers

2 accepted

0 votes
Answer accepted


Check out using Escalation services with Scriptrunner. That should get you started!



Hi @Kian Stack Mumo Systems Thanks for your quick response.

I tried Escalation service. But, the requirement is "Status shouldn't change" and "Assignee should be notified" about the issue. Which should be similar to SLA in service desk.

BTW we are on Data center and have only ScriptRunner.

@Anil, what exactly the problem with using escalation services, if you don't mind explaining? Using Escalation services try doing the following: 

Screen Shot 2021-02-15 at 11.33.48 AM.png

To set a comment, you can use the code


issueInputParameters.setComment('Write your comment here')

That worked. Thanks Kian

0 votes
Answer accepted

Hi @Anil 

You can create an escalation service under jobs to achieve that but adding a comment on the issue or create a custom scheduled job to send an email. You can find sample code here:

I hope it helps.


Hi @Ravi Sagar _Adaptavist_ Thanks for your quick response.

Actual requirement is, If issue status is in "In progress" and assignee should be notified if no activity is on that specific issue for more than 24 hrs.  

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