Is it possible to send notification to Assignee after 24 hrs of inactivity of a ticket which is in particular status using script runner?
Thanks in Advance
Hi @Kian Stack Mumo Systems Thanks for your quick response.
I tried Escalation service. But, the requirement is "Status shouldn't change" and "Assignee should be notified" about the issue. Which should be similar to SLA in service desk.
BTW we are on Data center and have only ScriptRunner.
You can create an escalation service under jobs to achieve that but adding a comment on the issue or create a custom scheduled job to send an email. You can find sample code here: https://library.adaptavist.com/entity/send-custom-email
I hope it helps.
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