Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Remind assignee after 24 hrs of inactivity using Script runner Edited

Hi Team,

 

Is it possible to send notification to Assignee after 24 hrs of inactivity of a ticket which is in particular status using script runner?

 

Thanks in Advance

Anil

2 answers

2 accepted

0 votes
Answer accepted

@Anil

Check out using Escalation services with Scriptrunner. That should get you started!

Thanks,

Kian

Hi @Kian Stack Mumo Systems Thanks for your quick response.

I tried Escalation service. But, the requirement is "Status shouldn't change" and "Assignee should be notified" about the issue. Which should be similar to SLA in service desk.

BTW we are on Data center and have only ScriptRunner.

@Anil, what exactly the problem with using escalation services, if you don't mind explaining? Using Escalation services try doing the following: 

Screen Shot 2021-02-15 at 11.33.48 AM.png

To set a comment, you can use the code

 

issueInputParameters.setComment('Write your comment here')

That worked. Thanks Kian

0 votes
Answer accepted

Hi @Anil 

You can create an escalation service under jobs to achieve that but adding a comment on the issue or create a custom scheduled job to send an email. You can find sample code here: https://library.adaptavist.com/entity/send-custom-email

I hope it helps.

Ravi

Hi @Ravi Sagar _Adaptavist_ Thanks for your quick response.

Actual requirement is, If issue status is in "In progress" and assignee should be notified if no activity is on that specific issue for more than 24 hrs.  

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you