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Hello,

We have a problem with healthcheck. Our Jira instance need to be reindexed but it fails with the following message:

com.atlassian.jira.issue.index.SearchUnavailableException: com.atlassian.jira.util.RuntimeIOException: java.io.IOException: read past EOF

Thera are 1.3Go free on the partition. We run Jira 7.3.4.

Need your help.

Regards,

1 answer

0 votes

The index files are damaged in a way that makes them unreadable.  You'll need to clear them out and start again.

  • Stop JIRA
  • make a backup copy of everything under $JIRA_HOME/caches/indexes
  • delete everything in $JIRA_HOME/caches/indexes, all files and subdirectories
  • Restart JIRA - it won't work properly on the dashboard etc, but you should be able to get into the admin sections fine
  • Perform a full, locking reindex (not background)

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