Regarding text formatting of email for specific comments

We are using JIRA for bugs tracking in our company. In JIRA, there is a one "Specific Comments" field under Activity. I changed the Email Type from my profile to HTML. I used to get all JIRA mails in HTML format. However when I added "Specific Comment", that email I got in plain text format. Why is that? Why changing email type to HTML doesn't apply to "Specific Comments"? Is there any separate setting for changing email type for specific comments? 

1 answer

0 vote

What type of field is "specific comments"?

It was mandatory to add "Solution Description" specific comment for that ticket. So I added "Solution Description" specific comment. That issue might exists for other specific comments as well, however I experienced this issue with "solution description" specific comment. I don't know about other specific comments. I didn't try other specific comments. Please find the attached

screenshot.JIRA Specific Comment.PNG

That looks like it is being provided by some form of add-on - it's not the way a JIRA screen behaves.

You'll need to tell us which add-on it is for any more help, but the likely answer is that the add-on has a bug in it when it renders the field, such that it corrupts the html going into the emails.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

Meet the AUG leaders of Northern Virginia

@Rachel Wright (Jira Genie), @Billy Poggi (AUG NOVA, DC), and @Dana Jansen (Confluence Queen) are just some of the folks that lead one of the world's most active Atlassian User Group (AUG)....

131 views 5 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you