Regarding copy and pasting screen shot

[Vulupala Naveen]

File is copied but not pasted in jira

[Dirk Ronsmans]

Hey @Vulupala Naveen ,

Can you elaborate a bit on your problem:

• Where are you pasting this? 
• Does it work for others?
• Did you try multiple browsers?
• Do you maybe get an error or just nothing happens?

[Vulupala Naveen]

I have pasted a screenshot as an Attachement

It worked earlier for me and I have tried the same procedure

No error is displayed(file is selected from pc and not pasted in attachements)

[Dirk Ronsmans]

• And did you try with another browser?
• Was your browser maybe updated recently?

One thing that could be causing this is the new media picker tho.

If you look at the cloud changes from this week (and last week)

https://confluence.atlassian.com/cloud/blog/2021/02/atlassian-cloud-changes-feb-1-to-feb-8-2021

https://community.atlassian.com/t5/Jira-articles/Updates-to-your-file-uploading-experiences/ba-p/1592157#M3835

Not sure if it is related but might be as both is regarding attachments?

[Dirk Ronsmans]

But i would troubleshoot a bit more first before we jump to conclusions.

Try a different browser, try maybe logging in on another pc to be sure..

Also if you can, open the Developer console on your browser and see what happens.

[Owen Wallis]

Hi, it won't be related to the above changes on the media picker (but good thinking!), those have yet to rollout to Jira.

I note a similar issue here: https://community.atlassian.com/t5/Jira-Software-questions/Copy-and-Paste-image-stopped-working-while-creating-Jira-tickets/qaq-p/1606095?utm_source=atlcomm&utm_medium=email&utm_campaign=immediate_general_reply&utm_content=topic

As per that post, it would help to understand where you are copying and pasting from and to.

In Jira are you creating an issue then pasting? Are you pasting into the comments or description of an existing issue etc?

[Owen Wallis]

Also do you know if you are using Jira Classic or NextGen?