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Have a look at https://confluence.atlassian.com/display/JIRA/Configuring+Workflow to get to grips with the technical side in Jira
But when you're creating a workflow, my advice is
# Draw a flowchart of what you think the process is
# Talk to your users about it
# Think carefully about resolutions - what status should show as resolved and unresolved?
everything you should know about workflows is in the official documentation...
A more detailed example is given here:
you first have to create the desired issue type
create the fields that you need
and associate them with a screen.
After that you'll find everything in the official doc (associateing the fileds with schemes and projects etc...)
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