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Re: Re: Slack "/jira ABC-123" gives "project not found"

How can I use /jira ABC-123 in direct messages?

1 answer

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Daniel Eads Atlassian Team Jul 12, 2021

Hi @subramanya.chakravarthy  - noting that I've moved your reply from the original year-old thread where it was asked to be its own question. This helps us make sure we can answer your question in a timely manner!

The /jira commands don't work in Direct Messages - if you try it, they'll helpfully provide a message explaining so and let you know where they can be used:

⚠️ This command isn't supported in DMs with Slack users. Try using it in a channel or in a DM with @Jira.
You can however paste a full URL and the issue details will be unfurled, even in a DM. You can see here I've got a DM with myself (the "Jot something down" in the editor shows it's a DM to me), and simply sending an issue URL unfurls the issue details along with the Watch button / actions menu:

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