Hi @subramanya.chakravarthy - noting that I've moved your reply from the original year-old thread where it was asked to be its own question. This helps us make sure we can answer your question in a timely manner!
The /jira commands don't work in Direct Messages - if you try it, they'll helpfully provide a message explaining so and let you know where they can be used:
⚠️ This command isn't supported in DMs with Slack users. Try using it in a channel or in a DM with @Jira.
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