We are running a Jira 6.2.3 in our company. Since the beginning we struggle with the quick-Search. WE can find most of the tasks / projects. But sometimes the quicksearch won't respond anything. It's a really strange behaviour! We tried to reindex it already a couple of times. Here's an example:
Theres a object called let's say "RZWP-Company-Test" If I Search for "Company" the quicksearch will find the object. If I search for "Test" no result is returned. Moste of the objects are working, we just have 4-5 which are not working as they should. Another example:
"RZWP-VBV-VBV2011" If we search for the whole string, we'll find the object. If we search for example for "RZWP-VBV" => no result. Like when we are searching for "VBV" or "VBV2011". We always have to go manually to projects, then list everything there, then we can find it! :)
I'm thankful for any ideas...
Glad to hear, you could now reproduce the problem. Yes, in Issue Keys the hyphen should not be used, but the underscore. If you are using a Jira v6.1 it is possible to change it. But it depends, how important the Quick Search function is for you and for the Jira users of your system.
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