Quick filter not working properly

Velko Simeonov
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
December 10, 2024

When I apply this filter labels != sales to a Jira Scrum board all issues disappear, instead of only issues with label sales  to disappear. Why is that? 

1 answer

1 accepted

1 vote
Answer accepted
Sushant Verma
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 10, 2024

Hi @Velko Simeonov 

Welcome to the community!

It indicates that there might be an issue with how the filter is interpreted.

Can you try this Query :

(labels != sales OR labels IS EMPTY)

Regards,
Sushant Verma 

Velko Simeonov
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
December 10, 2024

Hi Sushant,

It actually worked but I don't understand why :). On top of it even though it contains the condition labels is EMPTY it shows me subtasks with no labels.

 

Sushant Verma
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 10, 2024

@Velko Simeonov JQL operates under specific rules that might not always align with intuitive expectations. The filter labels != sales is intended to exclude issues labeled as "sales." However, it also excludes any issue without a label because these do not meet the condition of having a label that is not equal to "sales."

Regards,
Sushant Verma

 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events