Has anyone actually figured this out? Seems like a common request that makes sense.
I want one project for multiple reasons and I have many departments and have created a custom field that is set as the ticket moves to the different department which is assigned to the custom field. The custom field is a group field.
I want to filter the Queues so I have one called "My Department Unassigned" what should show up are the tickets where current user is a member of custom field (group field).
Example: Agent 1 is part of General Help Desk and Application Support and Agent 2 is part of General Help Desk.
The Queue is Called My Department. Agent 1 should see all tickets with the group field value of General Help Desk or Application Support. Agent 2 should only see the tickets with the group field value of General Help Desk.
Has anyone accomplished this with or without a plugin? If so any help would be greatly appreciated.
I believe you are on Cloud right?
I've set up similar queues on Server/Data Center using groupsOf() function provided by JQL Booster Pack, a complement I personally have developed
Supposing the current user is member of a group set up of a customfield called 'Assigned Group' you can type the following:
"Assigned Group" IN groupsOf()
This will dynamically retrieve issues where the customfield "Assigned Group" has a group that the current user belongs to.
I'm pretty sure others Cloud compliance JQL apps offer the same o a quite similar function. Sadly, you must go for a third-party app to fit your requirement.
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