Is there a way to allow public access to a case only if you know it's secret url?
We are switching from FogBugz and one feature they have that is very handy is even a logged out user can access an issue if they have a special url. For example: http://jira.mysite.com/browse/SUP-1819?key=SoMeRaNdOmKeY
This allows us to share a case with the person who sent in the request without having to make the entire project public. And unless you have that secret key, you can't see the case without being logged in.
Is there a way to do this? We are using JEMH and would love users (without accounts) to be able to click on and see the realtime status on their issues.
No, there's nothing like this in Jira. You need to give the user access to the issue in order for them to see it.
You'll need to do a bit of coding to provide this - write a simple web-application to scrape Jira and forward the information with a key for access, or add a plugin to Jira (I've not seen one that would do it though, and I suspect you'll struggle with the access model because you're deliberately breaking it)
JEMH will soon be gaining 'status' and reporting features to enable non-jira users to figure out what their issue statuses are, the intent is to do this through email alone, keeping in line the concept that these are email only users, not interactive users. Bypassing JIRA security and exosing the UI via any such trick is not something I plan!
You can use Issue Security to achieve this. Just make the issue viewabe only by the reporter and you team of developers for example.
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