I went through a lot of the support articles and community questions but coudln't find anything regarding my problem.
We have noticed that when we create an issue we are able to assign it to colleagues who don't have that permission in certain projects. However when we try to assign them an already created issue it's not possible (as it should be).
For example. We have the Project "Projects" (creative, I know) for new Project Requests. Alina does not have the permissions to be assignee of any issues in this project. If I try to assign one to her, it's not possible to choose her name form the dropdown menu.
However, when I create a new issue and choose "Projects" I can create an issue with her as assignee, even though she doesn't have the permissons.
Is this a bug or did we miss something in our permisson settings?
Nope, she isn't. We have tested it with a few users who don't have permissions in this project.
If it's an already existing issue it's not possible to assign them the issue. They also can't view or comment on issues in this project, all as it should be.
It's just in the "Create Issue" mask that we are able to add them as assignee.
Ok, two things to check next:
What exactly does the project's permission scheme say for "assignable user"?
Could you go into the workflow, find the "in progress" step, and look at its properties? (Might be easier to find in the "text" mode of the workflow editor)
the project's permission scheme for "assignable user" says that users with permissions in project roles 1 through 4 can be assigned issues. I checked permissions of the example user Alina and she definitely does not have permissions in this project.
It's not specific to the project "Projects" either. We have a few other projects with strict permissions and it's the same with these too. In the "create issue" mask it's possible to assign any user irregardles of the permissons they have or don't have, in this case.
I checked the workflow for "Projects". The step "in progress" currently has no defined properties.
I've checked with my boss and unfortunately I can't tell you the specific group names. But I have checked several times and Alina is not in any of the groups or roles that have permissions in "Projects". Plus, as I said, she is just an example. It's the same in other restricted projects and with other users who don't have permissions in this projects.
The "assignable user" in the permission scheme says the following:
Users with this permission may be assinged to issues:
Project Role (0_Administrators)
Project Role (1_Project Managers)
Project Role (2_Project Members)
Project Role (3_Restricted Members)
Project Role (4_ Exernal Members)
Project Role (2_Developers)
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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