Project does not exist

I changed the key of an existing project and able to view the open tickets via the agile board but when I try to select the project via the projects tab, I receive the following error message:

Project Does Not Exist


The project or issue you are trying to view does not exist. Try browsing for projects.

If you think this message is wrong, please contact your JIRA administrators.


3 answers

Hi Olivia,

I think you need to flush the system. Just do a full reindex from Administration>Indexing. That should fix it. If not, try a restart and index.


I ran a "background re-index" and it did not solve the problem. Should I have run the "Lock JIRA and rebuild index" instead?

No, they are actually the same if it was completed successfully. Here is what you can do:

1. Stop Tomcat

2. Delete the contents of \work\ folder in JIRA installation directory (Tomcat) Note that NOT THE "WORK" folder- but the contents of the "work" folder.

3. Restart JIRA and lock and do a full index.

Sometimes it might help to stop and start the database that JIRA uses.

1. Stop Tomcat

2. Restart DB

3. Follow step 2 (with deleting contents of work folder)

4. Restart Tomcat

5. Do full reindex

Hope that works.

Hi Mehmet,

Thanks for your help.

I realize I have not been very clear and outlined that we are not hosting JIRA on our end and I am the project manager / essentially the admin for our JIRA instance. That said, is there a way that I can re-index everything via the system admin portal?

As I mentioned, I ran the "background re-index" and it did not solve the issue. ARe there any other steps I shoudl try?

I also went through and tried ot just delete the project and start over. When I do, I receive the following message:

Errors: No project could be found with key 'CNV'.



Hi Olivia,

Not a problem. You can not do the following above if you are not hosting JIRA, unfortunately. You need to have this done by system admins who manage the Tomcat instance.

If you are using the OnDemand version of it, then just create a support ticket from Administration>Atlassian Support Tools>Support Request. They should be able to get that resolved.


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

809 views 3 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you