Project Automation

[Richardson_ Jordan _CGI Federal_]

We have a project automation set in place to remove labels that should not be used in the project. But it seems the project can't distinguish the syntax of labels used. 

Example

project = charlie AND labels in (Lab)

In addition to pulling the label the project will also pull labels written as "lab" or "LAB" is there a way to only pull tickets with the specific label spelling we need?

[Trudy Claspill · Accepted solution]

Hello @Richardson_ Jordan _CGI Federal_ 

Welcome to the Atlassian community!

Labels values used to be case insensitive, but they no longer are as per this issue implemented in 2018.

https://jira.atlassian.com/browse/JRACLOUD-24907

JQL will consider all case variations on a given label as the same label.

Your labels will need to be unique in a manner other than case.

[Richardson_ Jordan _CGI Federal_]

Thanks Trudy that makes sense

[FCT_ Malcolm Boekhoff]

You have tagged this issue as Jira-Cloud. Does that mean that Project Automation is working in the cloud version of Jira, because that's not how it looks on https://marketplace.atlassian.com/search?query=Automation%20for%20Jira 

[Trudy Claspill]

Hello @FCT_ Malcolm Boekhoff 

Welcome to the Atlassian community.

Automation for Jira is a built in feature of Jira Cloud. It doesn't require an app install. That's why the app in the Marketplace is not tagged as supported on Cloud.

[FCT_ Malcolm Boekhoff]

Thanks, what about these two:

• Power Actions Jira Custom Toolbar "Power Actions - Custom Forms and Wizards" #NotSupported #NotUsedPossibly
• ProForma Forms for Jira #NotSupported #NotUsedPossibly

Are they also built-in, because there’s no way to find out what is supported and what isn’t other than looking at the marketplace entry and seeing “Jira Cloud” there

[Trudy Claspill]

Check the product feature documentation at atlassian.com  and the specific Jira Software Cloud documentation to find out what functionality is provided as part of the product.

https://support.atlassian.com/jira-software-cloud/resources/

Apps in the Marketplace that are provided by somebody other than Atlassian are unlikely to have been replaced by built in functionality. What the Marketplace tells you is on which hosting types the app is supported by the app vendor.