Project Automation - Slack notification: how to tag users listed in custom field

[Ashley Honeycutt]

I'm trying to integrate a conditional Slack notification in a specific channel. The goal is to have the notification mention each user listed in a multi-user field so they can get certain urgent notifications.

When I have the smart value in the notification, the automation fails with an error of "Error rendering smart-values when executing this rule." If remove this bit, the rule runs fine.

{{#}}@{{issue.approvers}}{{/}}

 Any advice on what I need to modify here is greatly appreciated. Thank you!

[Bill Sheboy · Accepted solution]

Hi @Ashley Honeycutt 

When you want to iterate over a list of values in a rule, the syntax is like this:

{{#someList}}{{someFieldOfTheList}}{{/}}

For your case, are you trying to mention on the user's display names?  If so, that would be like this:

{{#issue.approvers}}@{{displayName}}{{^last}}, {{/}}{{/}}

That last handling adds a delimiter of ", " between values (leaving off the final one), so please change that as needed.

To learn more about list, smart values, please look here: https://confluence.atlassian.com/automation/jira-smart-values-lists-993924868.html

Kind regards,
Bill

[Ashley Honeycutt]

Hi @Bill Sheboy

Thank you so much! Now we're getting somewhere. If I want the username to display instead, what would go there? 

The automation worked this time, however it didn't tag users on the Slack side (just the @FirstName LastName without a tag) so I think maybe we should try the username.

[Mikael Sandberg]

You have to use the display name or the member ID  that the user have in Slack for the @ mention to work. If all your users are using the default firstname.lastname as the display name then this should work for you:

{{#issue.approvers}}@{{displayName.replace(" ", ".").toLowerCase}}{{^last}}, {{/}}{{/}}

If some of your users have modified their display name in Slack then the only way you can @ mention them in automation is to use their member Id and the syntax for it would look like this:

<@memberId>