Project Automation: Priority Based on Due Date

[Timothy Allen]

Is possible to use the project automation tool to create triggers that increase the priority of an issue based an upcoming due date. I.E.

• Priority is at Medium if due date equals 1 week
• Priority is at High if due date equals 3 days
• Priority is at Highest if due date equals 1 day 

[Callum Carlile _Automation Consultants_ · Accepted solution]

@Timothy Allen You can do this using Automation for Jira (built in to cloud).

Go to project settings > Automtion and create a rule with the following conditions:

This will run each day, and if the due dates fall within any of the given filters, then the priorities will change accordingly (you will need to select the priority on each of the actions on all branches of the rule)

[Timothy Allen]

Great thanks for the help. I will try that out and let you know if I have any issues.

[Chaya Adams]

Hey there, 
I tried to automate this but had the error "

• The rule has been configured with components that require issues to be provided by the trigger. You need to use the option to run JQL to provide issues. The following components require issues: Issue condition, Edit issue"
  
  Any insight would be greatly appreciated thanks @Callum Carlile _Automation Consultants_ 

[Chaya Adams]

[Morgan P DeAngelis]

@Chaya Adams- I think you need to check the "Run a JQL...." box at the bottom of the right-hand menu. The automation is trying to search requests/issues to apply the changes/updates to etc., but there is no search conditions for it to to that.

For example [in the JQL part]

project = 'XYZ' AND due <= 7Days

will apply your automation to jira requests & tickets that are in project XYZ and the due date is less than or equal 7 days from now.

Hope that helps.

[Guillaume.Hallaert]

Hi 

Does this also apply for Next-Gen projects?

Br

Guillaume