Product is Offline since last Atlassian Issue

[Marcel Hesselbach]

Hello dear community,

since the last outage of the Jira services (https://jira-software.status.atlassian.com/incidents/jz02836pc5s8), my project (both Jira and Confluence) is listed as offline with the note to contact support within the admin panel. However, due to the free subscription, I am not able to do so. Is there a known solution for this issue?

[Andy Heinzer · Accepted solution]

Hi @Marcel Hesselbach

It appears that the billing contact for your Cloud site made a change in regards to our site.  My record shows they changed from auto renew to none last month.  In turn your site has been deactivated because our system believed you did not want to continue to use the service here.  I have created a support ticket you can view over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2276183

Someone from our Customer Advocate team can help you to reactivate that site.

Andy

[Marcel Hesselbach]

Thanks for your help! It's back again!

[Amer Amin]

Hi @Andy Heinzer 

I have a similar issue and the link to the solution is not working. The Jira software is offline for me and it has been deactivated on its own. It's blocking me and my team out and we're blocked from proceeding with our daily work. please help

[Andy Heinzer]

I have replied to your other post about this over in https://community.atlassian.com/t5/Jira-Software-questions/Product-Offline/qaq-p/2353052#U2353276

[Dave Mathijs · Accepted solution]

Hi @Marcel Hesselbach welcome to the Atlassian Community!

Let me check if someone from Atlassian can get in touch with you.

[Marcel Hesselbach]

That would be great!

Thank you!