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Amer Amin
Amer Amin May 08, 2023

Hello guys, I have an issue where the Jira software is offline for me and it has been deactivated on its own. It's blocking me and my team out and we're blocked from proceeding with our daily work. please help

Screen Shot 2023-05-08 at 2.47.50 PM.png

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Andy Heinzer
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 08, 2023

Hi @Amer Amin 

I can see that your site started a trial of Jira Software standard, and that trial appears to have expired with no payment details on file.  I have created a CA ticket on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2341585

I see that you have another technical case about this, but I recommend working on the CA ticket to resolve the billing aspects here first.

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Amer Amin
Amer Amin May 08, 2023

Thank you @Andy Heinzer

It's a simple case of subscription as I explained my assumption on the ticket you attached. However, we're blocked right now and the response from the support team has been really slow. Can we get our free account back?

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Peter Van de Voorde
Peter Van de Voorde
Community Leader
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May 08, 2023

Hi @Amer Amin ,

Welcome to the Atlassian Community. This sounds like a subscription or licensing problem.

I would recommend reaching out to Atlassian directly through https://support.atlassian.com

Here in the community we're just regular users like yourself who can't really help with this kind of problems.

Cheers,

Peter

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