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When opening a project, by default Service Desk will load Queues and Software will load Boards. Currently, it's not possible to configure the default page. Sometimes it will load the last viewed, but it may not always work, that's why some projects open on reports and others on the queue.
There is a feature request suggesting the implementation of the ability to configure the default landing page:
Please, click on vote and watch to receive updates about the feature.
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