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Problem with account activation

dv_naumov I'm New Here Apr 07, 2021

All new users of the organization cannot activate their account because they do not receive an activation email

3 answers

0 votes
Vero Rivas Community Leader Apr 07, 2021

Hi @dv_naumov 

  write to Atlassian support directly for help

  https://support.atlassian.com/

Cheers

0 votes
dv_naumov I'm New Here Apr 07, 2021

We have a free license, so support is not available to us.

0 votes
Daniel Eads Atlassian Team Apr 07, 2021

Hi @dv_naumov ,

I've checked our mail service and found a total of 5 email addresses at your organization that had delivery errors of one sort or another on Monday this week. When our mail service tries to send an email but gets an error back from the receiving mail server, we temporarily pause delivery of additional emails.

The pause on email delivery has been cleared for those accounts. It's possible that the pause could occur again if the underlying issue was not resolved. Our mail service mostly received this error:

550 5.7.1 relaying denied 550 Sender verify failed

You can try re-sending the invitations now - I would suggest trying to ensure that those email addresses can receive other mail from external email addresses before resending the invitation emails before resending the invitations.

Cheers,
Daniel

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