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Problem with Jira Incoming Mail and AWS WorkMail

Now that AWS WorkMail provides an IMAP server, is it possible to use it for Jira's incoming mail reader?  I tried to configure it but get the message below:

Unfortunately no connection was possible. Review the errors below and rectify:

  • AuthenticationFailedException: [UNAVAILABLE] Temporary authentication failure. [v20190121t1047-197-imap-iad-prod8:2019-01-25 12:26:10]

I'm connecting to imap.mail.us-east-1.awsapps.com using SECURE_IMAP with the correct username and password.  I know it isn't credentials as I get the same error message when using the wrong username.

Is there a known incompatibility?

2 answers

I know your request is old, but this seems to be hit or miss. I have 3 other mailboxes configured exactly the way you are attempting. I am trying to configure the forth and I get:

 

Unfortunately, JIRA couldn't connect to the mail server. Here is what the mail server said: "[UNAVAILABLE] Temporary authentication failure. [ip-10-0-106-104:2019-04-19 21:38:22]" Che

 

I have reached out to my AWS domain expert and will keep you posted.

That's the same error I'm receiving.  Are the 3 other mailboxes that are working using AWS Workmail?  And yes if your domain export has any advice that would be great.

Hello, we had a similar problem.


Our mistake was that we had not taken the email address as username ^^

 

Regards,

Sven

 

SMTP-Host.png

Thanks for the advice.  I am definitely using the e-mail address as the username.  Note that your screen-shot is for configuring outgoing mail (with SMTP) and in my case that works fine.  I'm only having trouble with incoming mail (with IMAP).  

Screen Shot 2019-04-23 at 9.23.19 AM.png

Any luck on figuring this out?

I gave up months ago.  But just to be sure I went back now and tried again and - to my surprise - it says "Connection Successful".  So I guess someone fixed something somewhere.

Unfortunately it is too late to be useful to our system - but hopefully it works for you.

Are you having a similar issue?

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