I have used the following queries to retrieve required issues.
1. project in (ProjectA) AND assignee = "admin" AND status not in ("Closed") and resolution not in ("Won't Fix", "Cannot Reproduce", Duplicate)
2. project in (ProjectA) AND assignee = "admin" AND status not in ("Closed") and resolution in (Unresolved, Fixed)
Query 2 returned me with some matching issues but Query 1 showing no matching issues found.
Why the Query 1 not returning any matching issues as it is same as Query 2.?
Thanks & Regards,
It's because the resolution field is behaving logically, which doesn't quite match the English interpretation of the JQL you've written.
I'm going to rephrase the resolution clauses in your two queries:
1. Resolution is set to something, but not "won't fix", "cannot reproduce" or "duplicate"
2. Resolution is not set, or it is set to "fixed"
Note that the first query has come out with "resolution is set to something". This is because an issue without a resolution actually effectively has "null", which can't be compared with a list of issues.
Try changing the clause to "(not in (x,y,z)) or unresolved)"
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