Problem creating an issue

I received the following when trying to create a new issue, on a newly created Project.

Backstory: I just recently deleted the contents of my work folder just to get jira to load again. I'm running the Jira Download version. I'm not sure if this is related or not. I did it in order to fix this: it worked.

Thanks for any help!

1 answer

0 vote

You need to read the application log for more information on exactly what is going on here.

Where can I find this file?

Look at atlassian-jira.log in the log subfolder of your Jira home directory. This file is a running log of stuff happening in Jira. On startup lots of diagnostic messages are logged (good for troubleshooting config issues) and then any errors or warnings encountered during Jira use will also go there. Let me know if you need help interpreting the messages once you find the log file.

I keep a shortcut to the production Jira log on my desktop for quick access.

Go to Admin -> System information, and look for the log file locations, it'll tell you exactly what files to read.

Ahh thanks, didn't know this. I found the logs. It didn't do me much good, but I figured out the problem.

Permission based! Thanks!

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

784 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you