Predefined answers

How can I create predefined answers so my support team can select out of them to answer customers?

2 answers

0 vote

Confluence is a better product for this. Document FAQ!

With JIRA, you might be able to create a new issuetype "FAQ" and woraround with summary as question and description as answer etc.

0 vote

If your "answers" are short, you could use a simple select-list for them, possibly backed up with some simple documentation if people need details.

Or even resolutions. The temptation for me to add "let me google that for you" and "PEBKAC" to resolution lists is very strong some days, but I don't think that's what you're asking here :-)

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

Meet the AUG leaders of Northern Virginia

@Rachel Wright (Jira Genie), @Billy Poggi (AUG NOVA, DC), and @Dana Jansen (Confluence Queen) are just some of the folks that lead one of the world's most active Atlassian User Group (AUG)....

125 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you