Predefined answers

How can I create predefined answers so my support team can select out of them to answer customers?

2 answers

This widget could not be displayed.

Confluence is a better product for this. Document FAQ!

With JIRA, you might be able to create a new issuetype "FAQ" and woraround with summary as question and description as answer etc.

This widget could not be displayed.

If your "answers" are short, you could use a simple select-list for them, possibly backed up with some simple documentation if people need details.

Or even resolutions. The temptation for me to add "let me google that for you" and "PEBKAC" to resolution lists is very strong some days, but I don't think that's what you're asking here :-)

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

223 views 3 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you