Predefined answers

How can I create predefined answers so my support team can select out of them to answer customers?

2 answers

0 votes

Confluence is a better product for this. Document FAQ!

With JIRA, you might be able to create a new issuetype "FAQ" and woraround with summary as question and description as answer etc.

0 votes

If your "answers" are short, you could use a simple select-list for them, possibly backed up with some simple documentation if people need details.

Or even resolutions. The temptation for me to add "let me google that for you" and "PEBKAC" to resolution lists is very strong some days, but I don't think that's what you're asking here :-)

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

24,345 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you